Business Context: Compliance Focused, Innovation Driven
CCC is a global leader in copyright licensing and information access, serving some of the most regulated, IP sensitive sectors in the world. Their clients span life sciences, higher education, and enterprise legal teams—industries where reputation, risk, and regulatory alignment are critical.
Internally, CCC reflects that same complexity. Their workforce includes long tenured specialists, agile tech teams, and newly promoted managers working across functions and time zones. As CCC expands its licensing offerings, including new solutions for AI training compliance, it needs managers who lead with clarity, consistency, and confidence.
“We cannot afford ambiguity in how we lead. We need practical tools that help managers set expectations and follow through without requiring massive internal lift.”
— Amy Stacey
Senior Human Resources Business Partner, CCC
The Challenge: Scaling Leadership in a Complex Environment
CCC had long recognized that strong, consistent management was key to delivering on both cultural and compliance goals. But like many organizations with global teams and lean HR functions, the gap was not awareness—it was execution.
Managers needed clearer tools for setting expectations and driving accountability
Coaching conversations varied in quality and frequency
Training did not always translate into consistent day to day leadership behaviors
HR teams had limited visibility into how and where learning was being applied
Improving manager effectiveness was not only about engagement—it was essential to protecting business performance and reputation at scale.
Early Impact: Business Alignment, Not Just Learning
While CCC is in the early stages of relaunching the program, they are already seeing strong indicators of value:
While CCC is in the early stages of relaunching the program, they are already seeing strong indicators of value:
- Managers are more equipped to address performance conversations earlier and more confidently
- HR has greater visibility into who is engaging with training and using the tools
- Core practices are helping align leadership across distributed teams
- HR business partners can support more managers more efficiently using prebuilt tools and trackers
“This is not just good content. It is a system that helps us lead better and protect the business.”
— Amy Stacey
Senior Human Resources Business Partner, CCC
Strategic Fit
Leadership That Enables Growth and Reduces Risk
CCC’s future depends on scaling both innovation and integrity. As they introduce licensing models that support AI systems and embed copyright into more digital workflows, they need managers who can guide teams clearly, handle complexity, and uphold a consistent employee experience.
Manager Method helps CCC do that, not by adding more to the HR team’s plate, but by giving them a framework to empower managers, mitigate risk, and drive performance.
“We are in HR to grow people but also to protect the organization. Manager Method helps us do both, and that is what makes it a strategic investment.”
— Amy Stacey, Senior Human Resources Business Partner, CCC
