Eastex strengthens manager confidence and retention with
Manager Method
Improved employee retention
Stronger one-on-one coaching culture
Scalable development for technical managers
Foundation set for next-level strategic leadership
Eastex Environmental Labs, a certified woman-owned, employee-owned lab in East Texas, needed a way to equip its technically trained managers with real-world leadership tools. With a people-first culture and a strong focus on regulatory excellence, Eastex turned to Manager Method to build a shared leadership language and drive consistency across teams. In less than a year, they’ve seen improved retention and are now preparing for the next phase of manager development.
Training Managers in a Technical,
Regulated Environment
With 85 employees and a diverse client base spanning municipalities, industrial facilities, and government agencies, Eastex operates under tight regulatory oversight. The lab holds certifications from NELAC, TNI, TCEQ, and the EPA — but recognized that technical excellence alone was not enough.
CEO Susan Cogar-Daniels, a longtime employee turned leader, sought a way to scale leadership capabilities in a way that felt aligned with their mission-driven, non-corporate identity.
“We treat employees like people. We wanted something practical, not corporate. Manager Method fit perfectly.”
From Compliance to Coaching
Since rolling out Manager 101
All managers now hold monthly one-on-ones using a shared framework
Conversations have shifted from task-oriented to outcome-focused
Eastex is seeing improved retention and stronger manager-direct report alignment
“We’d struggled with performance conversations. Now, we have a rhythm and structure that really works.”
What’s Next
Eastex is currently looking to:
- Roll out Manager 201 for more strategic leadership development
- Introduce new Employee Success content to broaden training across roles
- Refresh their toolkit with updated one-on-one prompts and discussion guides
- Explore cross-industry manager cohorts for external collaboration
“We want our managers thinking beyond the daily grind. Manager Method is helping us get there.”
Why It Works for
