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Free Guide

The 3 Things Every Employee Needs to Know - And Every Manager Needs to Cover

communication manager effectiveness May 13, 2026

You're a manager - and that means, you probably have a million things in your head at any given time. But what you might not realize is that your team does, too - they're just not telling you about most of them.

They're wondering if they're actually meeting expectations, or falling so short that they'd expect to have heard something by now. They're not sure what decisions they're allowed to make on their own - so they keep coming to you for things you wish they could just handle. And somewhere in the back of their minds, they're asking: Is there even a future for me here?

But yes, there is good news (phew!): three questions cover most of it. If you're having regular conversations with your team around these three things, you're ahead of the majority of managers out there — and this week's video and blog will show you exactly how.

The Framework: What's Expected, Allowed and Possible

For any employee, in any role, across any industry - if they can clearly answer these three questions, they have what they need to do their job well:

1. What's expected of me?

2. What am I allowed to do?

3. What's possible for me here?

Simple, right? But "simple" doesn't mean easy - or inevitable. Most managers assume their team already knows the answers. Most teams assume their manager would have told them if something was important. That gap is where performance problems, disengagement and unnecessary bottlenecks often live.

Step 1: What's Expected

This one sounds so basic that it feels like common sense. But try it: go around to different people on your team and ask them what's expected of them in their role. Not what their job description says - what's actually expected, day to day, in terms of results, behavior and output.

You may be surprised. Some will be on the same page. Others will give you a vague answer, or describe their expectations in a way that doesn't at all match yours. That disconnect isn't anyone's fault - it's just what happens when expectations live in people's heads instead of conversations.

Some roles make this easier. A salesperson usually has a clear number. But plenty of roles - project managers, HR business partners, customer service leads - don't have that same built-in clarity. And when people aren't sure what "good" looks like, they'll default to effort over outcomes - or worse, they'll stay busy without being productive.

If the conversation feels awkward (especially with someone you've worked with for a while), you can frame it simply: "I want to make sure we're on the same page about what expectations and success look like for you. If there's any disconnect, I'd rather clear it up now than just continue on without ever talking about it." That's not a performance conversation - it's a clarity conversation. And they're not the same thing.

Step 2: What's Allowed

This is the one that unintentionally turns managers into bottlenecks.

When employees don't know what they're authorized to decide on their own, they'll punt. Every. Single. Time. They'll say "let me check with my manager" - not because they're incapable, but because no one ever told them they didn't have to. And if they're afraid that making the wrong call means disappointing you or worse, they're definitely not going to take that risk.

The result? You spend your day answering questions, approving small decisions, and running interference on things your team could absolutely handle - if they just knew they were allowed to.

"What's allowed" covers more than just decision-making authority, though. It's also things like: Can they take vacation when they want, or does it need advance approval? If they're going to be late, do they need to call, or is a text fine? If they want to try a new approach to something, do they need to run it by you first?

These feel like small things. But when employees don't have clear answers, they default to caution - and caution at scale means you've accidentally created a team that can't move without you.

Step 3: What's Possible

This is the one most managers skip - and it's the one that has the biggest impact on engagement and innovation.

"What's possible" is bigger than the day-to-day. It's the answer to the question your employees are asking silently: If I go above and beyond here, does it actually matter?

If someone has an idea, will it be welcomed, scoffed at or ignored? If they stretch beyond their role to solve a problem, will they get credit - or will it just become an extra job with no recognition? If they want to grow, is that actually possible here?

When people don't know what's possible, two things happen: innovation stays siloed, and the best people start looking elsewhere. But when you can give concrete examples - someone who pitched an idea and got recognized for it, someone who grew into a new role, someone who took initiative and was rewarded for it - that changes how the rest of your team shows up.

This isn't just about your employees. As you think through Expected, Allowed, and Possible for your team, ask yourself - do you know the answers to those three questions for your own role? If not, that's a useful conversation to have with your own manager. The framework works at every level.

Start the Conversation

The power in this framework is its simplicity. You don't need a new system or a formal review cycle to use it. You need a conversation - ideally more than one, and ideally before something goes wrong. Hint: have it today.


If you're a manager who wants to build this kind of clarity into how you lead, or if you're in HR looking for a practical framework to develop managers across your organization, explore what Manager Method can do for you — whether that's Manager 101 for individual managers or the full leadership development platform built for HR teams. Head to managermethod.com to explore.

I'm

Ashley Herd

Founder of Manager Method®

I worked as a lawyer in BigLaw (Ogletree Deakins), and leading companies (including McKinsey and Yum! Brands). I’ve also served as General Counsel and Head of HR for the nation’s largest luxury media company (Modern Luxury). I’m a LinkedIn Learning instructor on people management, co-host of the “HR Besties” podcast (a Top 10 Business Podcast on Apple Podcasts and Spotify) and have been featured by CNN, Financial Times, HR Brew and Buzzfeed — all providing a skill set to benefit your organization and redefine people leadership.

HR Besties Podcast

Your HR Besties are here to celebrate your good days, relate on your tough days, and shout from the rooftops that being human at work matters. Hosted by Ashley Herd, Leigh Elena Henderson and Jamie Jackson.

Listen to the Podcast